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Enjoy 15% off all items for a limited time
 
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Boardwalk

Virginia Beach, VA 23451

Boardwalk

Virginia Beach, VA 23451

Mon-Fri, 9am-5pm

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Shipping policy

Vivresina Shipping Policy

Thank you for shopping with Vivresina! We want to ensure that your order arrives safely and in a timely manner. Below are the details of our shipping policy.

Shipping Timeframe:

  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after the order is placed. You will receive a confirmation email once your order is shipped.

  • Shipping Time: The shipping time depends on your location and the shipping method chosen during checkout. Typically, it will take between 5-10 business days for domestic shipments. International orders may take longer.

Shipping Rates:

  • We offer free standard shipping on all orders within [your country] for all customers.

  • For international orders, shipping rates will vary depending on your location. You will be able to view the shipping costs at checkout before completing your order.

Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information. You can track your order through the provided tracking number via our shipping partner's website.

Shipping Partners:

  • We partner with reliable shipping carriers to ensure safe and timely delivery. This includes [Carrier Name], [Carrier Name], and [Carrier Name], among others.

Shipping Restrictions:

  • We currently ship to [list of countries or regions you ship to]. If you are located outside of these areas, we regret that we cannot process your order at this time.

  • We are unable to deliver to PO boxes or military addresses (APO/FPO/DPO).

Customs and Duties (for international orders):

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the customer and are not covered by Vivresina.

Damaged or Lost Orders:

  • If your order is damaged or lost during transit, please contact us within 7 days of receiving the shipment. We will assist you in resolving the issue and, if necessary, issue a replacement or refund.

Address Accuracy:

  • Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delayed or undelivered packages due to incorrect or incomplete address information.

If you have any questions regarding shipping, please don’t hesitate to contact us at lily@vivresina.com.